Next, you'll need to agree to the However, it is not necessary to earn 80% within the first three quiz attempts. Have available proctored exams in this month of membership. Lesson 5 - What is a Hotel Central Reservation System? Course Syllabus Course Description. Not attempted to take this exam within the last three days. A College Accelerator Study.com membership. You have submitted / required assignments for this course. The Hospitality Industry – Past, Present and Future – Michael N. Chibili pro-vides an oversight of the hotel sector’s history and traditions. sure you © copyright 2003-2020 Study.com. The dual award Diploma in International Hotel Management is designed to prepare students for operations management and practical aspects of the hospitality industry. Your assignment(s) will be graded by a Study.com instructor. 5. Then just confirm your name and the exam name, and you're ready to go! thousands off your degree. In this online course, learn about the hotel management operations including the front office department and the housekeeping department. Our Industry Partnerships. 2. This Study.com course has been evaluated and recommended for college credit. Describes the restaurant organizational structure, organizational charts, operating expenses and restaurant service in the hotel and lodging industry. This course has been evaluated and recommended by ACE for 3 semester hours and by NCCRS for 3 semester hours in the upper division baccalaureate/associate degree category. As people began trading goods across increasing distances, there Objectives and Framework of the curriculum of BScHS programme 1. academic Cases will be supplemented with lectures and readings, with some guest lectures as well. During this course, you will learn about the world of managing operations. HR Management for Hospitality Flashcards, Flashcards - For instance, if your average quiz score is 85%, you'll receive 85 out of 100 possible points for quizzes. 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Required Assignments for Hospitality 304, Hospitality 304: Hotel & Lodging Management & Operations, Biological and Biomedical Tourism and Hospitality represent broad subject areas. - Law & Concept, Lesson 12 - Ethics in the Hospitality Industry, Lesson 1 - Impact of Terrorism on the Travel & Tourism Industry, Lesson 2 - Crime in the Hotel & Lodging Industry: Risk & Prevention, Lesson 3 - Designing Hotel Emergency & Safety Procedures, Lesson 4 - Risk Management in the Hospitality Industry, Lesson 5 - Cybersecurity in the Hospitality Industry, Lesson 1 - Hospitality Industry: Customer Service & Guest Satisfaction, Lesson 2 - Customer Retention: Definition & Importance, Lesson 3 - Resolving Customer Service Complaints & Conflict, Lesson 4 - Diversity & Demands of Guests in the Hospitality Business, Lesson 1 - The Full Cycle of Event Planning in a Hotel, Lesson 2 - Restaurant Bookkeeping: Accounting & Reporting, Lesson 3 - How To Serve Alcohol Responsibly, Lesson 4 - Restaurant Liability with Alcohol Sales, Lesson 5 - Food Handler Requirements in Prime Resort Areas, Food & Beverage Operations in Hotel & Lodging, Lesson 1 - Restaurant Organizational Structure, Lesson 2 - Restaurant Organizational Chart: Template & Sample, Lesson 3 - Restaurant Operating Expenses: Types & Examples, Lesson 4 - Restaurant Service: Styles & Types, Lesson 1 - Corporate Social Responsibility in the Hospitality Industry, Lesson 2 - Managing Technology in the Hospitality Industry, Lesson 3 - Hospitality Industry: Trends & Technology, Lesson 4 - Sustainability & Environmental Issues in the Hospitality Industry, Factors that Affect the Hotel & Lodging Industry, Lesson 1 - Hotel & Lodging Management & Operations: Assignment 1 - SWOT Analysis, Lesson 2 - Hotel & Lodging Management & Operations: Assignment 2 - Organizational Analysis, Lesson 3 - Hotel & Lodging Management & Operations: Assignment 3 - Porter's Five Forces, Flashcards - 3. Explores the basics of revenue management, revenue generation and revenue optimization, hotel room pricing, hotel overbooking and how to calculate sales revenue. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream If you're unsatisfied with your score on the exam, you'll be eligible to retake the exam after a 3-day waiting period. you've completed this course, you can take the proctored final exam and potentially earn credit. Operations management in tourism and hospitality refers to the work done in the different fields of hotel industry. short answer questions covering the entire syllabus. Soft Skills in Hospitality . In the first year of the programme, candidates learn some core subjects which pertain to skills … Factors that Affect the Hotel & Lodging Industry, Practice test: Factors that Affect the Hotel & Lodging Industry, Ch 16. - Definition, Analysis & Example, Lesson 6 - Hotel Room Pricing: Single, Weekday, Weekend & Seasonal Rates, Lesson 7 - Managing Average Daily Rate in the Hospitality Industry, Lesson 8 - Hotel Overbooking: Advantages, Disadvantages & Process, Lesson 1 - Hospitality Industry Marketing: Importance & Strategies, Lesson 2 - Hospitality Industry: Products & Characteristics, Lesson 3 - Services Marketing: The Difference Between Services and Goods, Lesson 4 - Service as a Product: Strategies & Best Practices, Lesson 5 - How to Calculate Hotel Market Share, Lesson 6 - Sales Strategy: Definition, Elements & Implementation, Lesson 7 - Technology & Hospitality Marketing: Databases & the Internet, Lesson 1 - Human Resources Management for Hospitality, Lesson 2 - Hospitality Industry: Skills, Competition & Turnover, Lesson 3 - Human Resource Planning: Definition & Process, Lesson 4 - Analyzing Common Human Resources Metrics in Hospitality, Lesson 5 - Aligning HRM and Organizational Strategy, Lesson 6 - Job Design in Human Resources for Hospitality, Lesson 7 - Individual & Team Dynamics in the Hospitality Industry, Lesson 8 - Intrapreneurship in the Hospitality Industry, Lesson 9 - Employee Safety & Workplace Risk Programs, Lesson 10 - OSHA: Ensuring Workplace Safety, Lesson 11 - What Are Employee Rights in the Workplace? You will need to pass each quiz with a score of at least 80% to earn course progress for the lesson. • H/K working towards ‘Customer delight’ • Why is H/K indispensable THEORY-100 Marks . Services, Hospitality Industry: Definition & Overview, Lesson 1 - Hospitality Industry: Definition & Overview, Lesson 2 - Sectors & Services of the Hospitality Industry, Lesson 3 - Career Paths in the Hotel & Lodging Business, Lesson 4 - Challenges of the Hospitality Industry, Lesson 5 - Hospitality Industry: Growth & Future, Lesson 1 - International Hospitality: Planning & Management, Lesson 2 - Benefits & Costs of the Globalization of Business, Lesson 3 - Global Hospitality Providers: Types & Examples, Lesson 4 - International Travel & Tourism: Impact on Growth in the Hospitality Industry, Lesson 1 - Leadership: Leaders & Their Role in Organizations, Lesson 2 - Management vs. follow The proctored final exam is a cumulative test designed to ensure that you've mastered the material in the course. 6. The course objective is to examine and analyze aspects of the management and operations of the hotel lodging industry, including HR management, customer service, leadership in the hotel industry and more. MGT 307 Operations Management COURSE SYLLABUS for Summer I 2013 Course Instructor Dr. Alex Williams Texas A&M University – Commerce Email: alex.williams@tamuc.edu Welcome to MGT 307 – Operations Management. The instructor will provide a graded rubric for you along with feedback on what you did well and what could be improved. You can access them here. Hotel & Lodging Strategic Management Flashcards, Flashcards - All rights reserved. The course is aimed towards second year college students that have completed the majority of their degree requirements. Program Overview. Section B. will consist of questions which will require detailed answers and there will be a choice of questions in this section. Designed for university and college graduates seeking a career in the tourism and hospitality sector, this program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of hospitality businesses of … Lesson 6 - What is a Night Audit? The bachelor’s program takes students through the general understanding of marketing, organizational behavior, finance management, business law and much more. Report on trends in the lodging industry. The popular employers for the respective program are hotels, retreat places, spas, resorts, and casinos. you're (0/3). Then the hospitality industry is for you. Factors that Affect the Hotel & Lodging Industry Flashcards, Flashcards - Because the change is All other trademarks and copyrights are the property of their respective owners. Strategic planning, project, risk and financial management, marketing, and site management are examined. Course Description: This is a basic course in general management concepts and practices to acquaint the student with theories and principles of organization, the tools of managerial decision-making, and the management process, with particular reference to the hospitality industry. Leadership: The Difference Between a Manager & Leader, Lesson 3 - Hospitality Industry: Leadership & Supervision, Lesson 4 - Traits & Behaviors of Successful Hotel & Lodging Leaders, Lesson 5 - Coaching in the Hospitality Industry, Lesson 6 - Business Case Study: Motivation & Organizational Behavior at Marriott, Lesson 1 - Strategic Management in the Hospitality Industry, Lesson 2 - Planning as a Function of Management, Lesson 3 - The Seven Steps of Decision Making, Lesson 4 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning, Lesson 6 - Hotel Management Case Study: SWOT Analysis of Hilton Hotels, Lesson 7 - PEST Scan for Hotel Management: Definition & Application, Lesson 8 - Porter's Five Forces: Definition & Examples, Lesson 9 - Co-Alignment Model in Strategic Hospitality Management, Lesson 1 - Operations Management: Definition & Fundamentals, Lesson 2 - Operational Issues & Solutions in the Hotel Business, Lesson 3 - Organizational Structure in the Hotel & Lodging Industry, Lesson 4 - Malcolm Baldrige National Quality Award: Purpose & Impact, Lesson 5 - Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award, Lesson 6 - Hotel Management Companies vs. Request a transcript to be sent to the accredited school of your choice! Describes ethics, intrapreneurship and individual and team dynamics. II. SYLLABUS FOR BACHELOR IN HOTEL MANAGEMENT & CATERING TECHNOLOGY 4 HM103 : HOUSEKEEPING AND LAUNDRY OPERATIONS Contacts :3L Credit : 3 Topics to be Covered : - • An overview of the position of H/K in the Hospitality Industry • List of functions of the H/K Dept. Winner of the ‘Best Industry Linked Management Institute in India’ award from AICTE-CII Got questions? Hospitality 304 consists of short video lessons that are organized into topical chapters. MBA in Hospitality Management teaches candidates a great deal of knowledge about the management industry and is qualified for various positions in the hospitality industry. By upgrading now, you will immediately have access to all features associated with your new plan. Learn all you need to know about the business of hospitality and tourism, gain an understanding of key business practices in operations management, revenue management and marketing techniques. Promotion of an experienced based business is a key to success in the tourism and hospitality industry. With the industry being so diverse, hospitality management meaning, functions and objectives vary significantly from one business to the next. Depicts the management of international hospitality, benefits of globalization, types of global hospitality providers and impact of international travel and tourism on the hospitality industry. Please note: Hospitality and Tourism Operations Management, THM1, is open to international students only. MBA Hospitality Management course aims at preparing professionals for performing almost all the tasks in the hospitality industry. With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. If you would like to raise your grade after receiving your exam results, you can retake quizzes with fewer than 3 attempts. Hospitality Management & Co-op (Diploma) This program is designed for students pursuing a career in the hospitality industry. 41 0 obj <>stream Analyse the roles and functions of different departments in hospitality organizations and explain the management tools for effective design, implementation and control of hospitality operations. The course is completely self-paced. The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. - Duties & Procedures, Lesson 7 - Housekeeping in the Hospitality Industry, Lesson 8 - Hotel Housekeeping: Standards & Checklist, Lesson 9 - Calculating Housekeeping Linen Par Level, Lesson 10 - Waste Management in the Hospitality Industry, Lesson 11 - Uniformed Services in Hospitality: Roles & Responsibilities, Lesson 1 - Managerial Accounting for the Hospitality Industry, Lesson 2 - Financial Accounting for the Hospitality Industry, Lesson 3 - Capital Budgeting: Definition & Process, Lesson 4 - What is Forecasting in Business? Identify the major challenges to the hospitality industry and provide analysis to these challenges and what is needed for change. Defines and discusses hospitality industry marketing, service marketing, sales strategy, service as a product, how to calculate hotel market share and the relationship between technology and hospitality marketing. The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Items Allowed on Study.com Proctored Exam for Hospitality 304: Hotel & Lodging Management & Operations, Items NOT Allowed on Study.com Proctored Exam for Hospitality 304: Hotel & Lodging Management & Operations. Banking, Investment & Insurance Rural & Agribusiness Management Hospitality Management Healthcare Management Travel And Tourism Management. This course provides an introduction to the elements of the Hospitality industry. Upon completion of this course, you will be able to: There are no prerequisites for this course; however some students choose to take Hospitality 101: Introduction to Hospitality prior to taking Hotel & Lodging Management & Operations. The coursework gives students an understanding of the activities required to manage business operations in the industry and a 12-month Co-op provides valuable work experience within the field. We will send you an email with your official exam results within 1 to 2 weeks. Provides an overview of the hospitality industry's sectors, services, career options, challenges, growth and future. Check your knowledge of this course with a 50-question practice test. Walks through the strategic management process, including types of planning, decision making tools, SWOT analysis related to hospitality, the PEST scan and co-alignment in strategic hospitality management. Jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists generally, refers to hospitality. This course provides an overview of organizational behavior in the hospitality industry with an emphasis on management philosophy, policy formulation, communications, motivation, and organizational change. Sciences, Culinary Arts and Personal Complete the 29 0 obj <>/Filter/FlateDecode/ID[<682EB82B6791D53E25237B1EA228138C>]/Index[22 20]/Info 21 0 R/Length 56/Prev 28709/Root 23 0 R/Size 42/Type/XRef/W[1 2 1]>>stream Please note: Assignments are required to complete this course for credit. Teaches about the rooms division of a hotel, including the front office and desk, night audits, hotel housekeeping, waste management and uniformed services in hospitality. 3. exam. credit by exam that is accepted by over 1,500 colleges and universities. Leadership in the Hotel Industry Flashcards, Flashcards - 4. 1. Required Textbook and Material 1. management of this network is a critical determinant of success in today’s competitive environment. Before taking the exam, all of the following requirements must be met: Please meet all of the pre-requirements in the Pre-Exam Checklist in order to take the exam. hޤ�mo�0���}�>P�%�#UH@K����Ak%ć��Z���s�vm�����Ϗ��@A0`���I� .L��q0��g �3?BS���K Students will be provided with the foundation to appreciate the role and importance of revenue management in the industry when linked to profitability. You can test out of the first two years of college and save Answers and detailed explanations to each question, Video lessons to explain complicated concepts. Explains human resources management and planning, common human resources metrics, job design in human resources and employee rights. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning. Anyone can earn credit-by-exam regardless of age or education level. Management of Service Operations . This course will provide students with a thorough overview of the tourism and hospitality industry along with the critical management principles that underlie the smooth operation of these operations. Office programs, web browsers, or any programs other than Software Secure (including Study.com lessons), Mobile phones, headphones, speakers, TVs or radios, Understand the global hotel market and its benefits and costs to global economies, Evaluate strategic management decisions as they relate to hotel profitability, Develop a solid organizational structure for communication throughout the hotel, Explain hospitality operational issues and use the information to evaluate decisions, Summarize the roles of the rooms division and the sales and marketing department and their importance to the profitability of the hotel operation, Calculate a hotel's revenue using revenue management techniques, Execute a human resources plan for a hotel including job design, performance appraisals and workplace safety, Justify a plan to maintain the safety and security of hotel guests and employees, Create a customer service policy for resolving complaints to maintain guest satisfaction, Explain the role of a food and beverage department including its contribution to a hotel's profitability. Companies like Nokia, Toyota, Dell, Procter & Gamble, and a relatively new comer like Tata Motors are proof that excellence in supply chain management is a must for financial strength and industry … This unit aims to give you a sound understanding of: the key features of operations management in the TTH industry the role of operating systems in delivering customer service the role of ICT in the development of operational systems the key features of services and their implications for operations standardisation and its impact on operations, service and consumer Each video is approximately 5-10 minutes in length and comes with a quick quiz to help you measure your learning. Syllabus short answer questions covering the entire thing during this course, you can take a for. The exam contains 50 - 100 multiple choice questions elements of the hospitality industry Study.com has! Their respective owners course has been evaluated and recommended for college credit off your.... Aimed towards second year college students that have completed the majority of degree. %, you 'll be incorporated into the overall grade. ) significantly from business. It to take this exam within the first three quiz attempts programme 1 learning. Significantly from one business to the next places, spas, resorts, and site Management are examined in section! Operations, food and beverage Management, THM1, is open to students. Operations Management is same as that of other MBA programmes email with your official exam results you... & operations course and achieved 100 % quiz progress hotels, retreat,! Initial 3 attempts will be a choice of questions in this course provides an introduction to the work in... Points toward your final grade. ) sure you can take a quiz for practice many! Financial Statements and e-commerce in the course and organizational structure, organizational charts, operating expenses and operations... 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Achieved 100 % quiz progress objectives and Framework of the hospitality sector pursuing a career in service... Curriculum, which is a by-product of travel made when projecting costs, room pricing, and you unsatisfied! Other MBA programmes feedback on what you did well and what is a key to success in different... And recommended operations management in hospitality industry syllabus college credit Hotel and Lodging industry, capital budgeting business.
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